Ten favorite entries, plus
honorable mentions and lessons learned
Before we begin, I'd like to apologize to everybody out there who
busts their butts trying to make their Web sites good places to
conduct business. The title of my article ("Even
a Child Can Do It) was not my choice and I would not have
approved it. Many wrote in telling me that building Web sites is
not child's play and I agree 100%. My original title was
"Expectation Inflation."
As far as my critique of Mark McNutt's Krystal Kleen Karpet Kare
site goes--it stands. Love me, hate me--I'm a critic. It's my job. I
thought "Eyes Wide Shut" was one of the dumbest movies I've ever
seen, so now you can lambaste me for dissing one of the world's
greatest directors as well.
On the other hand, the outpouring of creativity from people
willing to rethink Mark McNutt's Krystal Kleen Karpet Kare site was
heartwarming. Sites were submitted by professionals and by amateurs,
by design shops and by students. All told, there were some 57
different designs offered up for scrutinization and judgment.
Before diving in, I have a few honorable mentions. These Web
designers did something nifty--not necessarily practical or useful,
but worth an honorable mention.
- Brian Benson at Oregonsites.com offered up a blank, white
page, with only this text: "(scroll down this page if you
don't see anything here)". Following those instructions, you came
across more text that reads: "(If this web page was a piece of
white carpet, we wouldn't have missed the speck of dirt in the
upper left hand corner. Because we're carpet cleaning experts. To
learn the fine points of getting carpets their cleanest, and all
our other services, scroll back up to the top of the page and
click on the speck in the upper left hand corner.)" And sure
enough, in the upper left corner was a single period. If you
clicked, you went to a real home page that explained Mark's
marvelous cleaning capabilities. I like it when people think
outside the box, or in this case, outside the page. Unfortunately,
it doesn't make for a user-friendly Web site. As Jordy tried to
explain to Commander Data, that's only funny once, and then it's a
pain in the mouse.
- Vicki Felmlee, owner of The Caret Shoppe
in Grand Junction, Colo., submitted a funny graphic of a
carpet with stains identified as "An 'Oops' when neighbor
toddler sat on floor; Common mud & muck; Punch from last
year's Christmas Party; and Don't know, Don't wanna know. " Great
gag--but not much help in the way of navigation.
- Speaking of navigation, there were several submissions that
were all-signing, all-dancing with Krystal Kleen trucks driving
all over the page and menus that were hidden from view until
special areas were moused-over. Nice art--bad Web design.
- Scott Erickson from Virtuocities drew some lovely
soap-bubble buttons that popped when you moused over them.
Nifty.
- Finally, hats off to Ronald Wimer from The Press Box Limited for a
home page that looked like it was designed
for women. He added a new tag-line ("You deserve that clean,
fresh smell") and friendly, pastel colors. Nice.
To all
those who did not get mentioned, I thank you for your time, talent
and tenacity.
And now, my Top Ten Krystal Kleen Karpet Kare homepages:
10. Shane McDougal, TGWD
Visit the Entry
Shane gave us a home page that has nice, big buttons on it that
are easy to read and easy to decipher. Unfortunately, the specials
listed on the right give the appearance of another menu and are
frustrating when one tries to click.
9. Kim
Coulter, Artisticaspects.com
Visit the Entry
Kim kept it all on one page, which I admire. However, this page
also suffers from a menu overload. There are the big buttons on the
left, the links on the right, and up above is a list of services
that is not clickable and, sadly, doesn't quite line up.
8. Jeff
Walters, Wild-Webs
Visit the
Entry Jeff's buttons also suffer from
design-over-
readability, but I really like the "sweep" of the
menu. That makes me think of cleaning up.
7. Bruce Colgan, Interteq
Visit the Entry
Bruce picked the carpeting theme as his background. Of all the
pages submitted, this one works best on a 14" monitor set at 640 x
480. Because the buttons were a little bit fuzzy on that carpet
background, and the dead block of text is used as the central focus,
this site didn't make the top end of the winners.
6.
Jason Schubring
Visit the Entry
Roughly
the same concept as Bruce's above, but Jason gave us a cleaner look.
This one would have been closer to the top of the list if the color
contrast had been better on the buttons. Black lettering on a dark
blue background are just a tad hard to read. A little more
tightening and this would have fit without scrolling as well.
However, there's no wandering about looking for click spots. Jason
gave us a design that is very easy to interpret.
All of the above sites suffered from wordiness. Designers
need to refrain from telling the whole story on the home page--the
goal of the home page is to let people know what you do for a living
and allow them to zero in on things of interest. Blocks of text turn
people off. People scan, they don't read.
Sites in the next group each get special attention. These folks
know what they're doing and they do it well.
5. Ran
Mullins, Metaphor
Studio
Visit the
Entry
Ran gave us a simple, clean design with a menu
about the customer. This is such an important issue. Most
people are not fascinated by the history of your company. They want
to know how to get the stains out of their carpet. They want to know
about carpet-cleaning, flood-damage restoration, upholstery
cleaning, spot dyeing and all the rest. These are buttons that
relate to what the customer wants to accomplish. Hats off.
4.
Dylan Bennett, Theta
Business Solutions
Visit the Entry
Dylan
gave his site design the human touch--there's a picture of Mark
McNutt himself looking cheerful, capable, and proud of running an
award-winning company. The thousand words this picture tells are all
about the company being a warm, friendly place to do business. The
menu is simple, the screen fits on a small terminal, and the text is
short enough that one is actually interested in reading it. Too bad
Dylan choose to go with frames.
3. David Winegar from Helsinki, Finland, http://www.davidwinegar.com/
Visit
the Entry
David's design has a great deal going for it. The
drawing of the truck tells us Krystal Kleen is fast, but
good-natured at the same time. The font design is wonderful, the
menus are brief and the carpet background doesn't get in the way of
navigation. Unfortunately, David used DHTML to launch a new window
which pops up without the browsers navigation buttons. You can't go
"Back". Darn.
2. Mark Fassbender, Leisure, Inc.
Visit the
Entry
Mark's work is very impressive because of how
straightforward it is. Proof that you don't have to be a world-class
graphic artist from Helsinki to create a usable, friendly Web site.
Yes, I took off points for the list of services being non-clickable.
But Mark made up for that with an easy-to-read design that included
text link labels under his buttons and meta tags. Including keywords
and a site description shows Mark to be a holistic site designer.
He's not just focused on how it looks and how it works, but how
people are going to find it. Well done.
Finally--My Winner!:
1.
Mitchel Wilkerson
Visit the Entry
Using JavaScript instead of Java or Flash or plug-ins, Mitchel
created the cleanest, most attractive site of the bunch. Did he get
a perfect score? Nope. Meta tags would have helped, as would cutting
down the width of the bottom blue bar that doubles the width of the
page. Other than that, the red highlight for cursor placement
notification is beautiful, the 3-D graphic effect is wonderful, and
page is devoid of added extras. I have no trouble figuring out what
this site has in store for me and it is simply a pleasure to look
at. Thanks, Mitchel. Nicely done.
Lessons Learned:
- Keep it simple
- Don't let technology carry you away
- Keep it simple
- Don't confuse your need to tell with the customers' need to
learn
- Keep it simple
- Great artistic talent isn't necessary but it sure helps
- Keep it simple
- Don't forget your meta tags
- Keep it simple
Remember, the Web is the place where anybody can express their
talent and their opinions. If you're going to express yours, be
prepared for some criticism. My thanks to Mark McNutt for using the
Web as it was intended--a place where ideas can be exchanged.
Jim Sterne
Target Marketing of Santa
Barbara
http://www.targeting.com
jsterne@targeting.com
805-965-3184